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Welcome to our Big News section for all the latest news concerning Military Disability.

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Wednesday, June 14, 2017

White House Veterans’ Complaint Hotline Now Active

On June 1, 2017, President Trump’s promised White House VA Veterans’ Complaint Hotline went live. The hotline is intended to provide veterans with an avenue to report problems with and complaints about the VA. VA Secretary David Shulkin said that the initial soft launch of the hotline will only have live operators to take some of the calls at first, with a pledge to provide continuous 24/7 live coverage by August 15, 2017.

All calls made to the hotline will be confidential. However, depending on the issues involved, some may need to be referred to the appropriate VA department and some information may need to be shared with those departments in order for specific complaints to be addressed.

President Trump proposed the hotline during his campaign as a way for veterans to be able to bring their complaints and issues directly to the White House and not get lost in the VA system. According to VA officials, information from these calls will be used to address issues regarding benefits and receipt of care for veterans and their families.

Please remember that this is NOT a Veterans’ Crisis Line and is not intended to provide suicide prevention assistance. This is to report problems with the VA, such as difficulty receiving benefits or care, directly to the White House. If you or a family member are in crisis and in need of immediate help, please call the Veterans’ Crisis Line at 1-800-273-8255 and press 1.


If you have an issue or a complaint to report to the White House, you may call the new hotline at 1-855-948-2311. Again, not all calls will be answered by a live operator at this stage since the program will not be fully staffed 24/7 by live operators until the official launch on August 15, 2017.

2 comments:

  1. Va requested a C&P exam on 04/14/16. I did the exam as reuquested. In March Year prior, I put in for a claim that pertain to 2 of the issues in the current claim. They supposedly closed the claim in March 16, am but set me an appointment I knew nothing about. The date was cancelled, but I rescheduled and did the exam on the April 14, 2016. I have inquired pretaining to the exam on several times about results, and the answer is always the same. Nothing about the exam that was requested or done. I drove over a 100 miles for this exam. I call 1-800-827-1000 they see the information, but that is all. Nothing about anything being done. How do I proceed in getting this taken care of? What am I dealing with? I can be contacted at regenawr31 @bellsouth.net

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    Replies
    1. If they closed the claim in March 2016, then you have to submit a new claim in order for them to have a reason to use the exam results. If you submit a new claim or try to reopen the old one based on submitting "new" evidence from that exam, then it should proceed properly. The issue is that the exam was conducted after the claim was closed and never reopened.

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